Your Desk Phone in Salesforce
Universal Cloud Telephony Connector

Create a full Contact Center in Salesforce

Make calls directly from Salesforce so that each call is automatically recorded in the CRM platform as activity on a Contact, Lead or Account object.

Quakker is 100% compliant with Salesforce Standards

Application is compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®

For whom is the solution dedicated?

PARTNERSHIP

BECOME A QUAKKER PARTNER

    Get a comprehensive solution for your customers, and be able to attract new ones.

    What else?

    • Ready-to-use virtual phone connected to Salesforce
    • Brand the plugin with the Partner’s brand
    • Any cloud telephony provider
    • No implementation cost
    • Impact in roadmap development

    CONTACT CENTER

    AN ALL-IN-ONE SOLUTION

      Be sure that you are providing your team with the tool they need.

      For example?

      • Fully configured to suit your needs
      • Take benefit of the many features available
      • Individual custom implementation
      • Time-saving: easier to work with just one tool
      • Free for 2 users!

      SALESFORCE USERS

      CALL DIRECTLY FROM CRM!

        All you need is your Telephony Provider and computer to call directly from Salesforce

        What can I get?

        • Comfy: one click for making a call
        • Full analysis of the number and length of calls
        • Instant notes in the system
        • Work with Tasks, Contacts, Accounts and Opportunities directly from the app
        • Free for 2 users!

        Empower Agents with Full Contact Center Functionality Inside Salesforce

        Contact Center dedicated for Salesforce users.

        A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency moreover you can personalize every interaction, turning happy customers into loyal advocates.

        See how easily you can live score your leads!

        With Quakker your contact’s page will automatically screen-pop before answering a call. You can also click to dial to reach back to a customer. Moreover, it automates daily tasks, and logs every interaction, call disposition and note in Salesforce and as a result you can monitor your agents and KPIs in real-time, and use the tailored dashboards to make data-driven decisions from Salesforce. Connect Service or Sales Cloud to Quakker and invite your teammates to start placing and receiving calls right away! Live score your leads easily. Once the customer fills out the form on your website your sales team can call them immediately if they surpass the minimal score.

         See the use case for your industry